FAQ
(Frequently Asked Questions)
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways.
How long does shipping take?
Shipping times may vary depending on your location and the product you’ve ordered. Typically, orders are processed and shipped within 3-5 business days. For more detailed information, please refer to our Shipping Policies.
Do you offer international shipping?
No, we don’t offer international shipping as of now.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item within 7 days for a refund or exchange. Please review our Refunds & Return Policy for more details.
Are your products eco-friendly?
We are committed to sustainability and strive to offer eco-friendly products whenever possible. Many of our products are made from environmentally friendly materials.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery from our track your order page.
What should I do if I receive a damaged or defective item?
We apologize for any inconvenience caused. Please email our customer service team at contact@simpistore.com immediately with your order details and a photo of the damaged or defective item, and we will assist you with a replacement or refund.
How can I contact customer support?
You can reach our customer support team via email at contact@simpistore.com or through our Contact Us page. We strive to respond to all inquiries ASAP.
Are there any discounts or promotions available?
We run special promotions and offer discounts to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest deals and offers, you can also visit our offer page for coupon codes.